Warranty on Proprietary Items
- Warranty on proprietary items like tyres, tubes & battery etc. will be directly handled by the respective Original Equipment Manufacturers (OEM’s) except AMCO for batteries and Dunlop/Falcon for tyres, tubes. In case of any defect in proprietary items, other than the above two mentioned OEM's the dealer must approach the branch office/dealer of the respective manufacturers.
- For AMCO batteries and Dunlop/Falcon tyres, tubes claims will be accepted at our Authorised Dealership/Service Centres, w.e.f 1st May 2002, as per the mutually agreed terms and conditions between Hero and these two OEM's. While for other OEM's in case the claim is not accepted for any invalid reason, then the claim along with the refusal note from the OEM can be sent to the warranty section at Gurgaon Plant after due recommendation of the area service engineer.